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We are committed to processing and shipping your order as quickly as possible. Orders are typically processed Monday through Friday, excluding holidays.

We offer complimentary U.S. ground shipping on orders $100 and over. Standard delivery can take up to 6–9 business days depending on your location. Expedited shipping options are available at checkout.

Artisan dyed styles are Made to Order and may require additional processing time. Estimated ship times are noted on the product page.

If your order includes a Pre Order item that is not yet in stock, available items may ship first, with your Pre Order item shipping separately once it becomes available.

We ship internationally to select countries. Shipping rates and delivery estimates are calculated at checkout based on your location. Please note that we do not currently ship to countries within the European Union (EU).

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If you are not completely satisfied with your purchase, eligible items may be returned within 30 days of the delivery date. Returns must be initiated through the Jala Returns Portal and postmarked within 30 days of delivery.

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Returned items must be unworn, unwashed, undamaged, and have original tags attached.

Return Eligibility 

Eligible full-price merchandise may be returned for: refund, store credit or an exchange.

Final Sale Items items are eligible for store credit or exchange only and are not eligible for refunds. Final sale will be indicated on the product description and includes items ending in .99 cents. 

All orders become non-returnable after 30 days from the delivery date.

Sales and discounts cannot be applied to prior purchases.

Shipping charges are non refundable.

Shipping Returns

Customers who purchased Checkout+ will receive a prepaid return shipping label through the returns portal.

Customers who did not purchase Checkout+ may still initiate their return through the same portal and will be provided with a shipping label; however, the cost of the label will be the customers responsibility. 

All returns must be postmarked within 30 days from the delivery date of your order.

Jala is not responsible for items lost in transit.

At this time, we do not provide return labels for international orders. We currently only support returns for domestic U.S. orders.

Exchanges

Eligible items may be exchanged through the Jala Returns Portal for another item or size, subject to inventory availability.

If your preferred exchange item is unavailable, you may select store credit or request a refund for eligible items.

Hand-dyed styles are made to order and may require approximately 7 to 14 days before shipping.

If your order includes multiple hand dyed pieces from the same collection, we may hold and dye those items together before shipping. This helps us achieve the closest possible color match across your order.

If you'd prefer to receive available items sooner, please contact us at wecare@jalaclothing.com and we'll be happy to review available shipping options.

Questions? We're always here to help.