shipping policy

Shipping Policy

We are committed to processing and shipping your order as quickly as possible. Orders are typically processed Monday through Friday, excluding holidays.

We offer complimentary ground shipping on orders $100 and over within the United States.

Standard ground shipping can take up to 6–9 business days, depending on the destination and carrier transit times.

Additional shipping options may be available at checkout for customers who prefer expedited delivery. Shipping rates and delivery estimates will be displayed at checkout based on your location and selected shipping method.

Artisan dyed styles are typically Made to Order and may require additional processing time. Estimated ship times are noted on the product page.

If your order includes a Pre Order item that is not yet in stock, available items may ship first, with your Pre Order item shipping separately once it becomes available.

Shipping Confirmation

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your package’s journey.

Delivery Responsibility

Once an order has been transferred to the shipping carrier and a tracking number has been issued, Jala is not responsible for lost, stolen, misplaced, or misdelivered packages. If your package is marked as delivered but you cannot locate it, we recommend contacting the carrier directly to initiate a claim or investigation.

Customers should ensure that their shipping address is entered correctly at checkout, as we are unable to guarantee changes after an order has been processed.

International Shipping

We offer international shipping through carriers such as UPS and DHL to select countries.

For many destinations, duties, taxes, VAT, brokerage fees, and import charges are calculated and collected at checkout. These charges are determined by your destination country and are required by local customs authorities.

Customers are responsible for complying with their country's import regulations. Duties, taxes, VAT, brokerage fees, and other import-related charges are the responsibility of the customer and are generally non-refundable by Jala Clothing. Any refund rights related to such charges are subject to the policies of the applicable carrier, customs authority, tax authority, or local law.

If you experience delays related to customs clearance, we recommend contacting your local customs office or shipping carrier for assistance.

Jala does not currently offer products for sale or shipment to customers located within the European Union (EU). Orders submitted with an EU shipping address may be cancelled and refunded prior to shipment.

Carrier Delays

While we strive to ensure timely delivery, shipping timelines are estimates provided by the carriers. Jala is not responsible for delays caused by carriers, weather conditions, customs processing, or other factors outside of our control.

Fraud Review

To protect our customers and prevent unauthorized transactions, some orders may be held for verification. In these cases, processing and shipping times may be delayed until the order is confirmed.

If you have any questions about your shipment, please contact our customer support team and we will be happy to assist you.