How long do I have to place a return?
If you are not completely satisfied with your purchase, you may return your purchase within 14 days of the delivery date. Returns must be initiated with Jala and postmarked within 14 days of delivery date. You can only return items that are eligible for return and are unworn, unwashed, undamaged and have the original tags attached.
Once Jala receives the return, validates the return was initiated and postmarked within 14 days of the delivery date and verifies the condition of the item(s) a refund or store credit will be given. You can choose the option you prefer in the return process.
All orders are non returnable for any reason after 14 days. Sales and discounts cannot be applied on prior purchases.
Final Sale Non returnable Items
All sale items, which are identified by a price ending in $.99 are "Final Sale" and are non-returnable and ineligible for refund or exchange.
All Sample Sale items and items purchased at Jala Warehouse Sales, Retail Expos, shows and festivals are purchased as is and are non-returnable and non-refundable.
Is Shipping for returns free?
If you would like to make a return, we will provide one free shipping label for the the return of all eligible items on your order. You are responsible for return shipping costs for additional returns on your order.
All returns must be postmarked within 14 days from the delivery date of your order.
Our free return shipping policy applies to US orders only and does not apply to international orders.
How do I make an exchange?
If you'd like to make an exchange, simply return the item and place a new order for the item you would like in exchange.
*Holiday Return Policy
To better serve you, we are extending the return period under our return policy for the Holidays. Purchases made between November 18, 2021 and December 25, 2021, may be returned through January 15, 2022. All other conditions and terms will still apply.
1. To initiate your return, simply log into your account and locate your order number and the email address on your account.
2. Click the link below and enter your order number and email address.
4. Select the item(s) you would like to return, indicate the reason, and submit.
5. Package the goods you're returning in the original box or appropriately-sized packaging and use the provided prepaid return label.
6. Drop your package off at your local post office within 14 days of your order's original delivery date. Please keep your tracking number so we can follow up with the carrier if it goes missing.
7. Look out for an email from us to confirm the item has been received in the form of a Refund Notification.
*The shipping label we provide only works if you are shipping within the US.